Our Process
A clear, considered path to creating a beautiful, functional home you’ll love for years to come.
At Hill House Design & Construct, we don’t rush the journey — we guide you through it.
Whether you’re restoring a Queenslander, extending a character home, or building a new home filled with charm, our process is designed to feel organised, transparent, and genuinely supported from day one.
1. Enquiry & Initial Connection
Every great project begins with a conversation.
When you get in touch, we’ll schedule a Discovery Call to understand:
your vision
your budget
the scope of your renovation or new build
your timeframes
whether your home (or future home) aligns with the heritage-focused work we specialise in
If we’re a good fit, the next step is an on-site consultation where we visit the home, assesses feasibility, and begins shaping early ideas.
This stage helps you:
✔ get clarity
✔ understand realistic options
✔ connect with us before committing
✔ ensure your project aligns with our Queenslander/heritage expertise
2. Design & Pre-Construction Contract
This is where your ideas begin taking shape.
Our Pre-Construction Contract covers all planning, design development, documentation and research needed to create a highly accurate, fixed-price build proposal.
What we complete during this stage:
Concept plans + functional layout development
Detailed measurements
Engineering & approvals (if required)
Heritage-sensitive design solutions
Early selections (appliances, fixtures, key materials)
Trade input + supplier coordination
Full scope definition and costing data
We work closely with our designer, our trusted local suppliers, and you — ensuring everything is aligned before we move forward.
You’ll receive:
✔ fully detailed construction-ready plans
✔ a selections schedule
✔ all engineering and required approvals
✔ your fixed-price build proposal
This stage protects your budget, avoids costly variations later, and ensures the entire build runs smoothly.
3. Construction Contract
Once your plans, documentation, and quote are finalised, we move into a Construction Contract.
This is when the build is officially scheduled and prepared to begin.
All decisions made in the pre-construction stage are locked in, reducing surprises and creating a seamless start on site.
4. Construction
Where craftsmanship meets care.
James manages your build personally, ensuring every detail reflects the heritage, quality and functionality you expect from a Hill House home.
During construction, we focus on:
clean, organised, respectful worksites
consistent communication
accurate project management
quality workmanship, never rushed
working with trusted local trades
heritage respect in every decision
You’ll receive regular updates and plenty of opportunities to ask questions — without ever feeling left in the dark.
5. Completion & Handover
When the build is complete, we take the time to ensure every detail is right.
Your handover includes:
a full quality inspection
a guided walkthrough with James
certificates, warranties & compliance documents
care instructions for your new materials and finishes
a handover pack unique to your home
This moment is one we take genuine pride in.
6. Aftercare & Ongoing Support
You’re not just a project — you’re part of the Hill House family.
Our aftercare includes:
prompt warranty support
follow-up check-ins
ongoing guidance and maintenance advice
long-term relationships that often turn into repeat clients
We stand behind every home we build, restore or transform.
Why Our Process Works
✔ Transparency at every stage
✔ Accurate pricing backed by detailed planning
✔ A slower upfront process = a smoother, faster build
✔ Personal guidance from a builder who genuinely cares
✔ True heritage expertise for Queenslanders, cottages & character homes
✔ Designed for families who value quality, longevity and timeless style
Ready to Begin?
If you’re dreaming of restoring a Queenslander, extending your family home or building a new character-rich home from the ground up — we’d love to help bring your vision to life.